Refund policy

Yeh GlowGrace24.store ke Shopify store ke liye professional English Return & Refund Policy hai. Aap isay apne Shopify admin mein Settings → Policies → Return and refund policy ke andar paste kar sakti hain.


Return and Refund Policy

GlowGrace24.store

At GlowGrace24.store, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Window

You may request a return within 30 days of receiving your order. To be eligible for a return, your item must be unused, in its original condition, and in its original packaging, with proof of purchase.

2. Eligible Returns

We accept returns for eligible items that meet the following conditions:

  • The item is unused and in its original condition.

  • The item is returned with its original packaging and accessories.

  • You provide your order number or proof of purchase.

  • The return request is submitted within the 30-day return period.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order number and clear photos of the item and its packaging.

We will review your request and, where appropriate, arrange a replacement, exchange, or refund.

4. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Personal care or hygiene products that have been opened or used.

  • Items marked as final sale or non-returnable.

  • Products damaged through misuse or improper handling by the customer.

  • Items returned without their original components or packaging, where these are required for the return.

These exclusions do not limit any rights you may have under applicable consumer protection laws.

5. How to Request a Return

To start a return, please follow these steps:

  1. Contact our customer support team with your order number.

  2. Explain the reason for your return.

  3. Provide photos if the item is damaged, defective, or incorrect.

  4. Wait for our approval and return instructions.

  5. Package the item securely and return it according to the instructions provided.

Please do not send items back without contacting us first.

6. Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days after approval for the refund to be processed. Your bank or payment provider may require additional time for the funds to appear in your account.

Shipping charges are generally non-refundable unless the return is due to our error or applicable law requires otherwise.

7. Return Shipping Costs

  • Damaged, defective, or incorrect items: We will provide return instructions and explain how the return shipping costs will be handled.

  • Other eligible returns: The customer is generally responsible for return shipping costs.

Original shipping fees and any applicable charges will be handled in accordance with the circumstances of the return and applicable law.

8. Exchanges

If you need a replacement or a different item, please contact our customer support team. Exchanges are subject to product availability and approval.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation. Eligible cancellations will be handled according to our refund policy and applicable law.

10. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

  • Store: GlowGrace24.store

  • Email: Please use the customer support email listed on our website.

We appreciate your trust in GlowGrace24.store and thank you for shopping with us.


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